Map

Amenities

Policies

General Policy

. For an additional confirmation from the Sun Peaks Grand Hotel, please contact the hotel directly at reservations@sunpeaksgrand.com or 1-844-774-7263 Rates are based on double occupancy. Minimum night stay requirements may apply. Minimum Age Requirement - Clients must be 19 years of age in order to reserve rooms at the Sun Peaks Grand Hotel. Extra Person Charge - $20 plus tax per extra person per night. * Children 18 years old and under stay free. Parking - Nightly Charges Apply $20 plus tax per night for self-parking $25 plus tax per night for valet parking Based on availability Smoking Policy 100% Non-Smoking Hotel $200 fee billed if this is not adhered to. Allergy Free - the 3rd, 4th and 5th floors are allergy free floor for guest comfort. Free Wireless Internet Access in rooms and in the lobby. Microwave are available for all guests to use in the public vending and ice machine rooms on each floor.

Written Cancellation Policy

Deposit & Cancellation policy; Nov 16, 2021 - Dec 23, 2021 7 days prior to arrival and confirmed back to hotel in writing or an administrative fee equivalent to the first night’s room charges will be charged to your company. Dec 24, 2021 - Jan 01, 2022 30 days prior to arrival and confirmed back to hotel in writing or an administrative fee equivalent to the entire stay will be charged to your company. Jan 02, 2022 – Feb 26, 2022 21 days prior to arrival and confirmed back to hotel in writing or an administrative fee equivalent to 2 nights stay will be charged to your company. Feb 27, 2022 – Apr 05, 2022 7 days prior to arrival and confirmed back to hotel in writing or an administrative fee equivalent to the first night’s room charges will be charged to your company.. NO SHOWS For no shows, that is reservations who without prior cancellation fail to arrive at Sun Peaks Grand, your company must reimburse the hotel’s loss for 100% of contracted room revenue. Residences & Suites Deposit:A non-refundable administrative fee equivalent to one night, room and tax will be required to confirm the booking at The Residences or Hotel Kitchen Suites. Any name changes will be considered a cancellation and the rooms will be released to our inventory. **Private Travel Insurance is recommended**

Written Deposit Policy

ALL PAYMENTS AND CONFIRMATIONS FOR ACCOMMODATIONS ARE TAKEN AND PROVIDED BY THE SUN PEAKS GRAND HOTEL & CONFERENCE CENTRE. PAYMENT PROCEDURE A payment summary will be sent along with deposit dates upon receipt of reservation confirmation. A 100% deposit is required no later than 60 days prior to guest arrival. The preferred form of payment is through Electronic Transfer to our bank accounts A valid credit card is required to secure a room at the Sun Peaks Grand Hotel. Payments can be accepted by: Visa, Master Card, American Express, JCB and Cash. Hotel Suites Deposit:A non-refundable deposit of one night, Room and Tax will be required to confirm the booking a Hotel Suite. Any name changes will be considered a cancellation and the rooms will be released to our inventory *Maximum one credit card per reservation. * Please note that the Sun Peaks Grand Hotel does accept third party billing. A fax or an email address must be provided for a credit card authorization form. They must fill it out and fax it back as provided by the hotel.

Check In

. Sun Peaks Grand Hotel and Conference Centre, 3240 Village Way Upon arrival all guests will be asked to provide a credit card which will be pre-authorized for room, tax and any incidental charges even if it is the same card used to book the room. If a guest does not have a credit card, the guest will need to prepay for their reservation in cash plus a $100 per day damage deposit. Damage deposits are returned upon check-out. Cash guests can not sign charges to their rooms Please call Sun Peaks Grand Hotel at 1-250-578-6000, if you have any questions regarding check in procedures. Check In Times is 4:00pm. Early check in may be requested however will not be confirmed.

Check Out

. 11:00am

Pets Policy

. Pet units are only available in Deluxe Rooms, located on the 2nd Floor Pet charge of $35 per room applies for stay of 1 to 5 nights Every 5 nights thereafter (the 6th, 11th, 16th...) there is an additional $35, for a deep cleaning during the regular scheduled room refresh. A maximum of 2 pets per room allowed. Pet Rooms are based on availability and are not guaranteed No pets allowed in any other room type but Deluxe Rooms, No pets allowed on the 3rd to 5th floor. The policy is up to 50 pounds however it's usually a case by case. You can leave the dog in the room during the day however the room will not be serviced. They ask that you let them know when you are taking the dog out so that the housekeepers can schedule the service at that time.

Other Policy

. Taxes & Fee's 5% GST is applicable 8% PST is applicable 3% Municipal Tax is applicable

Children

. 18 years and under stay free within the reservation. Room capacity cannot be exceeded.