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Amenities

Policies

Written Cancellation Policy

If you need to cancel your booking, you must notify an agent at Resorts of the Canadian Rockies immediately. CANCELLATION CHARGES ARE AS FOLLOWS: 30 days or more prior to departure: $15 + GST per adult on file, and insurance premium. Within 30 days of departure: Full amount paid is non refundable and non transferable. RCR is a booking agent only and therefore is not responsible for lost, stolen or damaged property while using any of these products and services. Responsibility: Resorts of the Canadian Rockies Inc. accepts no responsibility for weather or ski conditions at time of travel; nor responsibility for losses or other expenses due to delay or changes in air schedules or other services including, but not limited to weather, sickness, strikes, terrorism, war, quarantine, lockouts, government action. All such losses will be the responsibility of the passenger.

Written Deposit Policy

For reservations made more than 45 days prior to departure, a deposit of 30% of land arrangements, and applicable travel insurance premium is required at time of booking. Balance owing is due 45 days prior to departure. For reservations made 45 days or less prior to travel date, full payment including travel insurance premium is due at time of booking. CREDIT CARD PAYMENTS: Your use of a credit card number to apply deposit and/or final payment indicates your compliance with these Terms and Conditions, whether or not you have actually signed the appropriate draft. Verbal authorization for the use of a credit card confirms the reservation. Responsibility: Resorts of the Canadian Rockies Inc. accepts no responsibility for weather or ski conditions at time of travel or responsibility for losses or other expenses due to delay or changes in air schedules or other services including, but not limited to weather, sickness, strikes, terrorism, war, quarantine, lockouts, government action. All such losses will be the responsibility of the passenger.

Check In

3:00 pm

Check Out

10:30 am

Children

7 and under no additional charge.

Other Policy

Payment will be taken in full 2 weeks prior to your check in unless otherwise specified. 1 night bookings are subject to a $50 cleaning fee. All cancellations must be submitted via email. Please contact us if you have not received confirmation of cancellation within 24 hours. Christmas Bookings: All stays booked December 19 – January 2 require a 15% deposit 6 weeks prior to arrival with full payment being taken 4 weeks prior to arrival. Cancellations received 4-6 weeks prior to arrival forfeit the deposit. If you cancel less than 4 weeks in advance you will be responsible to cover the cost of your booking unless the chalet can be rebooked. If the chalet is rebooked you will be refunded the cost less the deposit and a $50.00 administration fee. Please ensure that you have adequate travel insurance including trip cancellation as our cancellation policy is in place at all times regardless of weather, road closures or acts of nature.

Pets Policy

Pet fee of $35 per pet per night up to a max of $140 per pet. Dogs under 50 pounds in designated chalets only. For larger dogs or other pets please contact us prior to booking.