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Amenities

Policies

Check In

Standard check-in time is 4 pm

Check Out

Standard check-out time is 10 am. Sept 2 - Dec 6: Front Desk hours are 8am - 6pm.

Other Policy

Minimum age for check-in is 21 years of age with a valid credit card. The Hotel Services and Environmental Fee is part of Bellstar’s Stay® | Well program. Guests gain access to activities and services, including outdoor activity programming, a variety of seasonal gear, plus contribution to eco-friendly initiatives.

Pets Policy

Pet friendly units are available upon request. Pet cleaning fee of $75.00 plus GST will apply. Supply of Pet Friendly units is limited and requests must be made prior to booking.

Written Cancellation Policy

If you need to cancel your booking, you must notify an agent at Resorts of the Canadian Rockies immediately. CANCELLATION CHARGES ARE AS FOLLOWS: 30 days or more prior to departure: $15 + GST per adult on file and insurance premium (if applicable). Within 30 days of departure: Full amount paid is non-refundable and non-transferable. Booking fee ($6 +GST) is non-refundable. RCR is a booking agent only and therefore is not responsible for any lost, stolen, or damaged property while using any of these products and services. Responsibility: Resorts of the Canadian Rockies Inc. accepts no responsibility for weather or ski conditions at time of travel; nor responsibility for losses or other expenses due to delay or changes in air schedules or other services including, but not limited to weather, sickness, strikes, terrorism, war, quarantine, lockouts, and/or government action. All such losses will be the responsibility of the passenger.

Written Deposit Policy

For reservations made more than 45 days prior to departure, a deposit of 30% of land arrangements, and applicable travel insurance premium is required at time of booking. Balance owing is due 45 days prior to departure. For reservations made 45 days or less prior to travel date, full payment including travel insurance premium is due at time of booking. CREDIT CARD PAYMENTS: Your use of a credit card number to apply deposit and/or final payment indicates your compliance with these Terms and Conditions, whether or not you have actually signed the appropriate draft. Verbal authorization for the use of a credit card confirms the reservation. Responsibility: Resorts of the Canadian Rockies Inc. accepts no responsibility for weather or ski conditions at time of travel or responsibility for losses or other expenses due to delay or changes in air schedules or other services including, but not limited to weather, sickness, strikes, terrorism, war, quarantine, lockouts, government action. All such losses will be the responsibility of the passenger.